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Terms and Conditions
Returns Policy for hair purchased from Fyhair.
All hair returned for refund or exchange must be in the original packaging and unopened, once the hair has been fitted we are not able to issue a refund. If hair is in un-saleable condition the exchange/refund will not be accepted and the buyer will be responsible for the cost of returning the item(s) back.
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This returns policy does not affect your statutory rights. We DO NOT accept any responsibility for goods not returned to us.
In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale, postage costs will not be refunded for this.
If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 week of purchase of the purchase date due to human hair being a consumable item during wear. We require any faulty hair back in full for testing and examination which will be sent to our suppliers for rigourous quality control tests.
To report an issue please contact us via email info@fyhair.co.uk or by telephone 01704 546956.
Hair must be received by us within 7 days of the reported date before any further damage can occur, hair would also have to be removed by ourselves where we will offer various appointments to do so at no cost to yourself to ensure removal has been done correctly and it is the correct hair. If no fault is present, or the hair has been damaged in any way by the customer due to poor aftercare, the goods will be returned to the customer and we will not refund or replace the goods.
We recommend the use of professional hair care products bought from us on all of our extensions. We refuse the right for a refund if our products have not been used to maintain the hair correctly. Asian Hair Extensions will last up to 3 months with continuous wear if applied and maintained correctly.
Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of the amount of hair received by us.
By accepting these T&C's when registering and purchasing goods from Fyhair you agree to abide by our Terms & conditions of Sale.
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